Frequently Asked Questions

What time should I arrive for my spa service(s)?

We ask that you arrive 5 minutes prior to the start time of your first scheduled service.



What if I'm late?

As your treatment was reserved for a specific time, your treatment is set to end at a set time, so the next client is not inconvenienced. Late arrivals of 10 minutes or more will need to be rescheduled. If you are unable to keep your appointment, please contact us as soon as possible.



Can I bring my kids to the spa?

Due to safety considerations and limited space, we respectfully request that guests do not bring their children to services with them.



How often should I get a facial?

We recommend monthly (between 3-4 weeks) facials. By getting facials on a routine basis, your esthetician can keep you informed of changes in your skin and new products that would be beneficial to you. A facial treatment with professional esthetic grade products is more potent and effective that at-home treatments.



Can I use makeup after my facial?

We recommend letting your skin breath after a facial treatment and enjoy the rest of your day makeup free or wait at least a couple of hours before makeup application. However, if you would like to apply makeup there is no danger.



What are my responsibilities as a client?

Please advise your esthetician or technician of any sensitivities or allergies. If you are pregnant, nursing, taking any mediciation or have any medical condition. We will keep this information to keep you comfortable and safe throughout your experience.



What is LED Light Treatment?

First developed by NASA, LED stands for light-emitting-diodes. LED light therapy is a painless, relaxing, non-invasive skin care treatment, which uses an array of bright light-emitting diodes that send low-level light energy into the deeper layers of the skin. LED light therapy is administered via light units that are directed at the skin from a few inches away. The benefits come from exposure to the light; there is no machine-to-skin contact. LED is great for reducing the appearance of fine lines and wrinkles, improving uneven skin tone, reducing pore size, brightening the skin, reducing sun damage and rejuvenates the youthful look of skin. The results won't be as dramatic as plastic surgery or laser but it's a gentler, more natural, less expensive way to go.



Is LED Light Treatment dangerous?

LED Light Treatment is the only esthetic device that has no contra-indications of any kind. It is good for all skin types, colors and conditions. It is safe for the eyes and it cannot be overused. Your eyes cannot be hurt by LED light so they do not have to be covered; however, for your comfort we do cover your eyes with round cotton puffs and goggles. LED light treatments are a good choice for people who want to boost collagen or treat mild to moderate acne. Unlike IPL or laser treatments, LED treatments carry no risk of burning and there is absolutely no downtime.



What should I expect from my first facial?

In order for your esthetician to determine what's best for your skin, she will ask you some personal questions upon arrival, i.e. blackheads or dryness, along with things like at-home skin care routine, diet and lifestyle. This gives her a picture of not only the state of your skin, but the possible root of your concerns, too. The esthetician will thoroughly analyze the skin with a magnifying glass and light in order to choose the right course of treatment. After the initial consultation, your esthetician will determine the proper course of action for you and your skin type, depending on the facial you have selected and discussed.



What should I do before my facial?

Here are some helpful tips to prepare for the best facial experience: -Please avoid waxing, sun exposure, botox, and getting eyelash extensions within 48 hours of your facial treatment. - To prevent skin irritation we ask our clients to please forgo the use of exfoliators and skin care that include retin-a/retinol, glycolic acid, alpha-hydroxy acid, resorcinol for at least 2 weeks prior to your facial treatment. -Men should shave the morning of their treatment. Shaving the morning of your appointment ensures smooth skin to allow your esthetician to avoid irritation, but also ensures this area of the face gets the attention it needs. While shaving is a form of exfoliation, and most facials will include exfoliating treatments, men have thicker skin, so concern about sensitivity isn't an issue. - Clients that have been on accutane should wait 6 months after the end of treatment before getting a facial. -Clients that have active cold sore infections on the face/lip will not be able to get a facial until the virus is inactive. -Clients that have gotten a medical grade peel, laser treatment or plastic surgery will need to wait at least 6 weeks (or as indicated by your medical professional) before any facial.



What should I wear for Body Contouring?

Clients will be fully dressed during the Body Contouring session. Therefore, for sanitary purposes we ask clients to wear long pants (i.e. yoga pants, sweat pants), a long sleeve shirt, and socks.



What if I need to cancel or re-schedule?

Should you need to cancel or reschedule, please notify us at least 24 hours prior to your scheduled appointment.



What is your return policy?

We are commited to bringing you the very best quality and service. If you are not satisfied with a Merle Norman product purchased at this studio location, simply return the product within 30 days. We will be glad to offer you an exchange or refund, if accompanied by the original receipt. All accessories & sale items and services are final & non-refundable.